EBOSS News | The Value of a Digital Phone Line


The EBOSS Group is designed to help members of small organizations receive the benefits of large organizations. Through our blog, we will be providing tips that enable you to grow your business!

The Value of a Digital Phone Line

As we grow more dependent on smartphones and mobile devices, the number of people using their cell phone numbers to do business has drastically increased. For years, our cell phone numbers were coveted and we were protective of these numbers so that no one could call us at random hours of the night or when we were not working. Due to the belief we need to be available, many of us are losing our identities and focus as to what is important. We sacrifice our personal time and take away from relationships so we can be available at all times. By providing our cell phone number, we are telling current and prospective clients, I am always available to you! While this definitely helps to promote your customer service, there are better ways this can be achieved. One such way is through a digital number.

Below we will outline the key benefits of a digital number and how it can enhance your business and personal life:
  • Most importantly, it can help to protect your identity. Did you know that Facebook, Google, and other companies have developed enhanced marketing metrics that enable their customers to zero in on specific individuals and market to them directly? Every place you put your phone number, websites are tracking that information and many (especially sites that are heavy on promoting paid advertising) are using or selling that information. When you use your cell phone number for your bank accounts and other key personal or financial services, you are increasing the chances you could fall victim to identity theft. This is due in large part to the fact you are probably also blasting your cell phone number to everyone via the internet. You can fix this by changing your cell phone number on websites to your digital number. Since you are not likely to use that digital number to register for key personal accounts, you are able to keep your cell phone number more private and thus once again take steps to protect your identity.
  • Provides you with a similar value to giving out your cell phone number. When used as your "direct number" it provides the same value as giving out your cell phone number. Really, people just want to know they can reach you without having to go through a fully automated answering service and need to remember your extension. The digital number can point to your cell phone, work phone, home phone, or even all of the above simultaneously enabling you to receive calls wherever and whenever you desire. In addition, you can even send and receive text message through the platform we provide our members. Thus enhancing the belief to your clients that you have indeed provided them with your cell phone number.
  • Make sure that the digital number you are using enables you to set up your working hours so that you can decide whether you want to be bothered 24 hours a day or just a few hours and on which specific days. If you do not want to be open 24 hours, then you want to have features that enable you to set two different away messages, one for during working hours and one for non-working hours. Either way, you will be able to contact anyone who leaves you a message whenever you desire because all your voicemail messages should be emailed or texted to you. This allows you to check messages when you have a free minute and still respond to people who really need your help during non-work hours.
  • Send and receive faxes through your digital number. While faxing has become less relevant, there are still times that you need to send or receive a fax. When using a digital number that can send and receive faxes, you are able to operate more efficiently because you are no longer dependent on being in a specific physical location to send or receive important information. It is as simple as receiving and sending an email.
If you have any questions about VoIP systems or digital phone numbers, please contact us at your convenience. If you are considering EBOSS Group Membership, note that all of our packages will provide you with a digital local or toll-free number.